General Terms and Conditions

1 Basic Provisions

(1) The following Terms and Conditions apply to all contracts that you as a customer (hereinafter "you", "your", or "the customer") conclude with

Primal State Performance GmbH, represented by Steven Mattwig, Arnd Mückenberger,

Pappelallee 78/79, 10437 Berlin, Germany

Email: briefkasten@primal-state.de

Tel.: +49 30 63915199

(hereinafter "we", "us", or "the seller") via the website www.glow25.de . Deviating conditions of the customer will not be accepted. This also applies if we do not expressly object to their inclusion.

(2) A consumer within the meaning of the following provisions is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity. A trader is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.

2 Formation of Contract

(1) The subject matter of the contract is the sale of goods. The contract language is English .

(2) The presentation and advertising of items in our online shop does not constitute a binding offer to conclude a purchase contract.

(3) The contract is formed via the online shopping cart system as follows: The goods intended for purchase are placed in the "shopping cart". You can call up the "shopping cart" using the corresponding button in the navigation bar and make changes there at any time. After calling up the "Checkout" page and entering your personal data and the payment and shipping conditions, all order data is displayed to you as an order summary. Where you use an instant payment system (e.g. PayPal/PayPal Express, Amazon Payments, instant bank transfer) as your payment method, you will either be directed to the order summary page in our online shop or redirected to the website of the provider of the instant payment system. If redirected to the respective instant payment system, you make the appropriate selection or enter your data there. Finally, the order data is displayed to you as an order summary on the website of the instant payment system provider or after you have been redirected back to our online shop. Before submitting the order, you have the opportunity to check the information in the order summary again, change it (also via the "back" function of the internet browser), or cancel the order. By submitting the order using the corresponding button ("order with obligation to pay" or similar wording), you place a legally binding order. You are bound for a period of two weeks after placing the order; your right to cancel as set out in Clause 2a remains unaffected. The full contract text is not stored by us. Before submitting the order via the online shopping cart system, the contract data can be printed out via the browser's print function or saved electronically. After receipt of the order, the order data, the legally required information for distance contracts, and the General Terms and Conditions will be sent to you again by email.

(4) We will confirm receipt of your order placed via our online shop immediately by email. Such an email does not yet constitute a binding acceptance of the order, unless it simultaneously declares acceptance as well as confirming receipt.

(5) Order processing and the transmission of all information required in connection with the conclusion of the contract is carried out partly by automated email. You must therefore ensure that the email address you have provided to us is correct, that receipt of emails is technically guaranteed, and that in particular it is not prevented by spam filters.

2a Right of Withdrawal Notice

(1) Consumers have a statutory right of withdrawal when concluding a distance contract. The seller informs consumers of this right below in accordance with the statutory model.

Right of Withdrawal Notice

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us, Primal State Performance GmbH, Pappelallee 78/79, 10437 Berlin, Germany, email briefkasten@primal-state.de, by means of a clear statement (e.g. a letter sent by post, an email, or the electronic withdrawal function provided on our website [withdrawal button]) of your decision to withdraw from this contract. You may use the enclosed sample withdrawal form, though this is not mandatory. If you use the electronic withdrawal function, we will confirm receipt of your withdrawal to you immediately on a durable medium (e.g. by email).

To meet the withdrawal deadline, it is sufficient for you to send the notification of your exercise of the right of withdrawal before the withdrawal period has expired.

This right of withdrawal is granted to consumers pursuant to the UK Consumer Rights Act 2015 (for UK customers) and EU Consumer Rights Directive 2011/83/EU as implemented in applicable EU member states (for EU customers).

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. We bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Sample Withdrawal Form

If you wish to withdraw from the contract, please fill out this form and send it back to:

Primal State Performance GmbH, Pappelallee 78/79, 10437 Berlin, Germany

Email: briefkasten@primal-state.de

I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*)

Ordered on (*) / received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

(*) Delete as applicable.

(2) The right of withdrawal does not apply, among others, to the following types of contracts:

– Contracts for the supply of goods that are liable to deteriorate rapidly or whose expiry date would be quickly exceeded

– Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if their seal has been removed after delivery.

2b Voluntary 60-Day Returns Policy

(1) The seller offers consumers (i.e. natural persons who conclude a legal transaction for a purpose that can predominantly be attributed neither to their commercial nor to their independent professional activity) a voluntary right of return for goods for 60 days from receipt of the goods. Other contractual and statutory claims of the customer (e.g. warranty rights or right of withdrawal) remain unaffected.

(2) To exercise the voluntary returns right, the customer must return the goods within the 60-day period to:

Primal State Performance GmbH

Pappelallee 78/79

10437 Berlin, Germany

The customer must expressly state (e.g. via an enclosed note or in advance by email to briefkasten@primal-state.de) that the return is made within the framework of the voluntary returns right. The seller may refuse to grant the voluntary returns right at their own discretion if there are facts that justify the assumption that the customer is attempting to exercise this right abusively — in particular if the customer has ordered goods in quantities not typical for household use (through a large order or through several small individual orders) or is returning goods to the seller under the voluntary returns right in return for a refund of the purchase price.

(3) Timely delivery is confirmed by receipt of the goods at the address given in paragraph (2). If the voluntary returns right is exercised and the goods are received in proper condition and on time, the purchase price will be refunded.

(4) Goods returned under the voluntary returns right must not be damaged, opened, used, or otherwise deteriorated. Deterioration exists where it is attributable to handling of the item that is not necessary for testing its nature, characteristics, and functioning. "Testing the nature, characteristics, and functioning" means testing and trying out the respective goods, as is possible and common in a retail store.

(5) The voluntary returns right does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.

3 Essential Characteristics of the Goods or Services; Prohibition of Commercial Resale

(1) The essential characteristics of the goods and/or services can be found in the respective offer.

(2) The commercial resale of our goods and/or services is prohibited.

4 Delivery Conditions

(1) Delivery conditions, delivery date, and any existing delivery restrictions can be found under a correspondingly labelled button on our website or in the respective offer.

(2) Where you are a consumer, it is provided by law that the risk of accidental loss and accidental deterioration of the goods sold during dispatch only passes to you upon delivery of the goods, regardless of whether the delivery is insured or uninsured. This does not apply if you have independently commissioned a carrier not named by us or another person designated for the purpose of carrying out the delivery.

5 Right of Retention; Retention of Title

(1) You may only exercise a right of retention where claims arise from the same contractual relationship.

(2) The goods remain our property until the purchase price has been paid in full.

6 Prices and Payment Terms; Shipping Costs

(1) The prices stated in the respective offers and the shipping costs represent total prices. They include all price components including all applicable taxes.

(2) The applicable shipping costs are not included in the purchase price. They can be accessed via a correspondingly labelled button on our website or in the respective offer, are shown separately during the ordering process, and are to be borne by you in addition, unless free delivery has been agreed.

(3) Where delivery is made to countries outside the European Union, additional costs not attributable to us may arise, such as customs duties, taxes, or money transfer fees (transfer or currency conversion fees of credit institutions), which are to be borne by you.

(4) Any money transfer costs incurred (transfer or currency conversion fees of credit institutions) are to be borne by you in cases where delivery is made to an EU member state but payment is initiated outside the European Union.

(5) The payment methods available to you are shown under a correspondingly labelled button on our website or in the respective offer.

(6) Unless otherwise stated for individual payment methods, payment claims arising from the concluded contract are due immediately.

7 Special Provisions on Available Payment Methods

(1) Credit check

Where we make advance payment — e.g. for payment by invoice or direct debit — your data will be passed to Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, for the purpose of a creditworthiness check using mathematical-statistical methods, in order to protect our legitimate interests. We reserve the right to refuse you payment by invoice or direct debit in the result of the creditworthiness check.

(2) Payment via Klarna

In cooperation with Klarna Bank AB (publ) (https://www.klarna.com/), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna in each case:

Invoice: The payment period is 14 days from dispatch of the goods/ticket/or, for other services, from provision of the service. The full invoice terms for the countries in which this payment option is available can be found at Klarna's website.

Instant bank transfer: Available in Germany and Austria. Your account is debited immediately upon placing the order.

Direct debit: The debit takes place after dispatch of the goods. The date will be communicated to you by email. Use of the payment methods invoice and/or instalment purchase and/or direct debit requires a positive creditworthiness check. Accordingly, we will pass your data to Klarna for the purpose of address and creditworthiness verification in the context of initiating and processing the purchase contract. Please understand that we can only offer you those payment methods that are permissible based on the results of the creditworthiness check.

Further information and Klarna's terms of use can be found at Klarna's website. General information about Klarna is available at klarna.com. Your personal data will be processed by Klarna in accordance with the applicable data protection provisions and in accordance with the information in Klarna's privacy policy.

8 Warranty

(1) Statutory rights in respect of defects apply.

(2) As a consumer, you are requested to inspect the goods upon delivery immediately for completeness, obvious defects, and transport damage, and to notify us and the carrier of any complaints as quickly as possible. Failure to do so has no effect on your statutory warranty rights.

9 Contract Duration / Cancellation of Subscription Contracts

(1) The subscription contract concluded between the customer and the seller has an indefinite term. The contract may be terminated by either party with three weeks' notice to the end of a calendar month (unless otherwise provided in the respective offer). Cancellation may be made in text form (e.g. by email) or via the cancellation function [cancellation button] provided on our website.

(2) The right to terminate for good cause without notice remains unaffected.

10 Liability

(1) Customer claims for damages are excluded. Exceptions are claims for damages by the customer arising from injury to life, body, health, or from breach of essential contractual obligations (cardinal obligations), as well as liability for other losses based on an intentional or grossly negligent breach of duty by the seller, its legal representatives, or agents. Essential contractual obligations are those whose fulfilment is necessary to achieve the purpose of the contract.

(2) In the event of a breach of essential contractual obligations, the seller is only liable for the contractually typical, foreseeable loss, where this was caused by simple negligence, unless the customer's claims relate to injury to life, body, or health.

(3) The restrictions in paragraphs (1) and (2) also apply in favour of the legal representatives and agents of the seller where claims are asserted directly against them.

(4) The liability limitations resulting from paragraphs (1) and (2) do not apply insofar as the seller has fraudulently concealed a defect or has given a guarantee as to the quality of the goods. The same applies where the seller and the customer have concluded an agreement on the quality of the goods.

11 Final Provisions; Online Dispute Resolution

(1) For UK customers, these Terms and Conditions are governed by the laws of England and Wales, without prejudice to any mandatory consumer protection rights applicable in the customer's country of habitual residence. For EU customers, German law applies, without prejudice to any mandatory consumer protection rights applicable in the customer's country of habitual residence.

(2) For business customers (i.e. non-consumers): The place of performance for all services arising from existing business relationships with us, and the place of jurisdiction, is our registered office . This also applies if you have no general place of jurisdiction in Germany or the EU, or if your domicile or habitual residence is not known at the time of bringing an action. The right to also bring an action before the court at another statutory place of jurisdiction remains unaffected.

(3) The provisions of the UN Convention on Contracts for the International Sale of Goods expressly do not apply.

(4) Alternative dispute resolution: The European Commission provides a platform for online dispute resolution (ODR platform), accessible at https://ec.europa.eu/odr. The platform serves as a point of contact for out-of-court resolution of disputes concerning contractual obligations arising from online purchase contracts. We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.

Last updated: 19 June 2026