Not satisfied with your order?

Below you'll find the information on withdrawal.

But also check out our voluntary 60-day return policy! Note: your right of withdrawal is not affected by this.

Withdrawal Instructions

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us, Primal State Performance GmbH, Pappelallee 78/79, 10437 Berlin, email hello@glow25.com, of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, an email, or the electronic withdrawal function provided on our website [withdrawal button]). You may use the enclosed sample withdrawal form, though this is not mandatory. You may also declare your withdrawal via the electronic withdrawal function on our website (withdrawal button). If you use this function, we will confirm receipt of your withdrawal to you immediately on a durable medium (e.g., by email).

To meet the withdrawal deadline, it is sufficient for you to send the notification of your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged fees as a result of this reimbursement. We may refuse reimbursement until we have received the goods back, or until you have supplied evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. We shall bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Sample Withdrawal Form

If you wish to withdraw from the contract, please fill out this form and send it back to:

Primal State Performance GmbH, Pappelallee 78/79, 10437 Berlin
Email: briefkasten@primal-state.de

I/we () hereby give notice that I/we () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*)

Ordered on ()/received on ()

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

(*) Delete as applicable.

(2) Pursuant to Section 312g (2) of the German Civil Code (BGB), the right of withdrawal does not apply, among others, to the following contracts:

– Contracts for the supply of goods that are liable to deteriorate rapidly or whose expiry date would be quickly exceeded

– Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if their seal has been removed after delivery.